Transitioning out of the military can be an overwhelming, stressful experience for veterans. Not only are you likely moving to a new location and providing for your family, but you may also be recovering from a combat situation and relearning what life is like in the civilian world. You may need some support as you apply for jobs and college, and adjust to not wearing the uniform every day.
In addition to these stressors, navigating the U.S. Department of Veterans Affairs (VA) claims process can be overwhelming. No one would describe this process as easy.
Should you enlist the help of a Veterans Service Organization (VSO)?
What is a VSO?
Veterans Service Organizations were established to advocate for veterans and provide resources specific to veterans. Many are federally chartered (officially recognized by Congress) and are mostly private, nonprofit organizations run by volunteers. The federally chartered designation is especially important when considering using a VSO to help file your claim, as the chartered organizations are also officially recognized by the VA secretary to represent you.
Popular federally chartered VSOs include American Veterans (AMVETS), Disabled American Veterans (DAV), The American Legion, and Veterans of Foreign Wars (VFW).
Why use a VSO to help you file a claim?
The majority of VSOs were started by veterans for veterans. Using a VSO representative means that you will have someone who understands where you’ve been and what you’re up against as you transition out of the military. VSOs also advocate on Capitol Hill for veterans’ benefits, are up to date with current legislation affecting veterans, and have posts conveniently located throughout the country.
A VSO can help make sure your claim results in the rating you deserve. See current VA disability rates to understand what each percentage means in dollars.
How VSOs Help in the VA Claims Process
A VSO representative (also known as a Veterans Service Officer) helps you with the preparation, presentation, and prosecution of claims. Once your claim is filed, they track the claim through the VA system, act as liaisons between you and the VA, and are your official representative by acting as your power of attorney (POA).
According to the VA, giving a veterans service officer the power of attorney allows an appointed VSO representative to “initiate your claim to preserve an effective start date, gather required records and evidence on your behalf, and review your application prior to submission … a VSO serving as your POA is also given 48 hours to review your VA decision to ensure it is correct before it is sent to you.”
To be an accredited VA representative, individuals must pass an exam, undergo a background check, and complete continuing education courses. These recognized organizations and individuals can legally represent you before the VA. Non-recognized individuals can provide information, but cannot serve as your official representative.
Use our VA disability calculator to estimate your monthly compensation based on your expected rating.
What are the costs of using a VSO representative?
Using a VSO to help file your claim is free of charge (barring any unusual expenses). Though they would certainly appreciate it, you do not need to be a member of the organization to use their services.
Do I have to use a VSO to help file a claim?
No. If you decide not to use a VSO representative, you could use a VA-accredited claims agent or attorney. The downside is that, unlike Veterans Service Organizations, claims agents and attorneys charge for their services. Additionally, you always have the option of filing the claim yourself. If you choose to file yourself, you run the risk of not having your paperwork in order, which may cause your claim to be delayed or denied.
If you haven’t started yet, learn how to file your disability claim here. Once your claim is approved and payments begin, check VA disability pay dates to know exactly when to expect your monthly compensation.
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Jon Rehagan is a 2-time Emmy Award-winning journalist who covers financial topics and military news for the veteran community. With 16 years in broadcast media (including roles in radio and television) Jon has spent his career writing, shooting, editing, and producing everything from long-form investigative specials to daily news broadcasts and digital content. His work has been recognized by the Kansas Association of Broadcasters, and he brings that same commitment to accurate, accessible reporting to helping service members, veterans, and military families navigate complex benefits and financial decisions.
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Andrew Stamp served in U.S. Army special forces for more than 10 years and is currently pursuing his Chartered Financial Consultant (ChFC).